Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this page and the "Last updated" date will be revised. Where required by law, we will notify you of significant changes.

• Contact details — name, address, phone number, email.
• Order details — billing/shipping address, payment confirmation, email, phone number.
• Account information — username, password, security questions.
• Customer support — any information you include in messages or enquiries.

Some features require this information. If you choose not to provide it, certain Services may not be available.

We may collect data such as device type, browser, IP address, network information, and how you interact with the Site. We use cookies, pixels, and similar technologies to gather this "Usage Data."

We may receive information from:

• Service providers such as Shopify (hosting, e-commerce tools).
• Payment processors (e.g., card/bank details, billing address).
• Marketing and analytics partners.

All third-party data is handled in line with this Privacy Policy.

• Provide Services — process orders, payments, deliveries, returns, and account management.
• Marketing — send promotional messages by email, SMS, or post (you can opt out at any time).
• Security & Fraud Prevention — detect, investigate, and act on suspicious activity.
• Customer Support — respond to your requests and improve our Services.

We use cookies to operate and improve the Site, remember preferences, analyse usage for performance improvements, and deliver tailored advertising.

Most browsers accept cookies by default, but you can adjust settings to block or delete them. Blocking cookies may affect functionality.

Where required by law (e.g., EU/UK), we obtain your consent before placing cookies.

We may share personal information with:

• Vendors and service providers (IT, payment, fulfilment, analytics, support).
• Business and marketing partners.
• Affiliates within our corporate group.
• Legal authorities when required to comply with laws or enforce rights.
• Third parties in the event of a merger, sale, or business transfer.

We do not sell or share personal information of individuals under 16. Sensitive information is only disclosed with your consent.

Our Site may link to other websites not operated by us. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

Our Services are not directed at children under 13 (or under 16 where applicable law requires). We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to request deletion.

We use reasonable measures to protect your data but cannot guarantee absolute security. Information sent online may not be secure in transit.

We retain personal information only as long as necessary for account management, to provide Services, meet legal obligations, or resolve disputes.

Depending on where you live, you may have rights to:

• Access, correct, or delete your personal information.
• Request a copy (data portability).
• Restrict or object to processing.
• Withdraw consent at any time.
• Appeal decisions or lodge complaints with your local authority.

To exercise these rights, email us at admin@openeducationacademy.com. We may request proof of identity or authorisation.

If you have concerns, please contact us first. If unresolved, you may contact your local data protection authority.

Your data may be transferred and processed outside your country. If transferred from Europe or the UK, we rely on Standard Contractual Clauses or equivalent safeguards unless the destination country is deemed adequate.

For questions about this Privacy Policy or to exercise your rights, contact admin@openeducationacademy.com.