Get all the answers you need. If we don’t answer your questions here – we urge you to reach out!
When did OEA start?
We’re a new business but part of a bigger company that has been in the RTO training space since 2016.
Are all of your services in Australia?
100%. We are an Australian business, and always have been.
How big is the team?
40+ and growing. We have staff all over the country and our HQ is in Brisbane.
Does OEA have a campus?
No. Our campus is online! We are 100% virtual. We deliver all our courses online through our student learning portal. Without the large costs of a campus and infrastructure, we can offer the best industry prices. And you can study, anytime and anywhere.
How long will my course take?
Each course has a suggested time frame for completion. This can be viewed on each course page. Courses are self-paced however all have a specific end date. If you need more time, you can request an extension by contacting our office to discuss.
Can I change my course after I enrol?
Yes, but let’s talk first. Contact us if you want to change your course, so we can make sure you move to the right pathway. We can direct you towards a new course of equal value without much difficulty. If the new course costs a little more or less, we’ll find a solution to get you sorted.
Can I pause my course if my circumstances change?
Yes. We understand that life gets in the way sometimes. Contact our support team and ask us to suspend your course until you’re ready to start again. We might also grant you an official extension. Some fees may apply.
What should I do if I’m struggling with my course?
You can contact our support office 5 days a week. We will listen to your concerns and walk you through your options. Generally, we’ll encourage you to push through. Learning can be challenging sometimes, but the challenge is where all the learning starts!
When do I get my certificate?
Once you complete and successfully pass your course, and pay your course fees in full, we will email an electronic copy of your full certificate to you. We will also send a hard copy certificate to your postal address.
Can I claim my course fees on my tax return?
We are not tax advisors, so we always advise you to seek professional advice. However, if the qualification relates to your job or industry, it is generally 100% tax-deductible. But please seek advice from your tax professional.
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