ABOUT OPEN EDUCATION ACADEMY
Tec Skill Pty Ltd, trading as Open Education Academy, is an established Registered Training Organisation (RTO). Our national registration code is 45055. You can find a list of our qualifications on the national register at www.training.gov.au by searching for our registration code.
Our trainers and staff are qualified and experienced in delivering training and assessment services for various qualifications. We are here to ensure your learning experience is a positive one by promoting a flexible learning environment with tailored training and assessment options to meet individual needs. The Open Education Academy team welcomes you to our business. During your time with us, you will have certain rights and responsibilities covered in this handbook. In addition, we have included all information on our website for you to make an informed decision on your chosen program. If you have questions not covered in this handbook, please contact Open Education Academy directly.
The Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Privacy Amendment Act) made many significant changes to the Privacy Act 1988 (Privacy Act). These changes commenced on 12th March 2014. The Privacy Regulation 2013, made under the Privacy Act, also commenced on 12th March 2014. Open Education Academy will only collect information related to a student’s program and takes all reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including restricted access to electronic files, secure storage of paper files, and backup of data.
By law, Open Education Academy may be required to share your student file to:
• Australia Skills Quality Authority (national regulator) as part of an audit
• National Centre for Vocational Education Research (NCVER)
• USI Office
• Other government departments such as the Department of Employment, Small Business and Training
No further access to your enrolment information will be provided to any other organisation or persons without your written consent or unless authorised or required by law, in accordance with the Privacy Act 1988.
Students can nominate a third party to access their enrolment and training details. However, they must complete a consent form first and return this to firstname.lastname@example.org
WORKPLACE HEALTH AND SAFETY
Open Education Academy is committed to providing a safe and healthy environment for its students, staff, and visitors. As part of that commitment, staff and students will be provided with information to enable them to work and learn in a safe environment should any onsite learning be required at any time. However – please note that all training delivery is conducted online and remotely.
Any employer-based learning will be the employer’s responsibility, including instructors, trainers, and management staff.
ANTI-DISCRIMINATION, HUMAN RIGHTS, AND EQUAL OPPORTUNITY
Open Education Academy takes great care to ensure all students and staff are treated fairly and equitably in alignment with the Anti- Discrimination Act 1991.
Discrimination is broadly defined as treating one person unfairly based on factors unrelated to their ability or potential. State and Federal legislation protect people at work and in education from discrimination. Under the Fair Work Act 2009, discrimination is disadvantaging someone in the workplace or education because of their: race or colour, gender, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, or political opinion.
Harassment is unwelcomed, unsolicited, and non-reciprocated behaviour and is based on an inappropriate assumption of power. Harassment may be intentional or unintentional and may take many forms, such as verbal, written, or physical. As in any area of human interaction, the boundaries of what constitutes harassment, victimisation, and bullying may vary from person to person. Employees and students will recognise and respect the limits set by others.
If you believe you are experiencing harassment or discrimination, refer the matter to the CEO or management team.
UNIQUE STUDENT IDENTIFIER (USI)
As of 1st January 2015, each student must provide a valid Unique Student Identifier (USI) when enrolling into a nationally recognised program with a registered training organisation. If you already have a USI, please ensure you provide this to Open Education Academy on enrolment.
Alternatively, with your consent, you may nominate Open Education Academy to obtain a USI on your behalf. For more information about proof of identification, please visit www.usi.gov.au. The USI portal contains a secure online record of your recognised training and qualifications gained in Australia from all training providers you have undertaken recognised training with, including access to your training records and transcripts.
Where a student is exempt from providing a unique student identifier, the student’s training results will not appear on any authenticated VET transcript prepared by the Registrar. The student must provide evidence of their USI exemption to the administration team before enrolment. For more information on how the USI office collects, uses, and discloses your information, please direct your questions to email@example.com or 1300 857 536. In accordance with Section 11 of the Student Identifiers Act 2014 Cth (SI Act), Open Education Academy will securely destroy personal information which we collect from you solely to apply for a USI on your behalf as soon as practicable after the USI application has been made, or the information is no longer needed for that purpose unless we are required by or under any law to retain it.
• Open Education Academy cannot issue formal certification without a verified USI against the named student.
• Offshore students residing permanently overseas cannot access their training records through the USI portal.
• Open Education Academy cannot enrol international students who hold a student visa.
Under the Data Provision Requirements 2012, Open Education Academy must collect personal information about you and disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the details on this enrolment form) may be used or disclosed by Open Education Academy for statistical, administrative, regulatory, and research purposes. Open Education Academy may disclose your personal information for these purposes to:
• Commonwealth and State or Territory government departments and authorised agencies; and
Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:
• Populating authenticated VET transcripts;
• Facilitating statistics and research relating to education, including surveys and data linkage;
• Pre-populating RTO student enrolment forms;
• Understanding how the VET market operates for policy, workforce planning and consumer information; and
• Administering VET, including program administration, regulation, monitoring and evaluation.
You may receive a student survey that a government department may administer or an NCVER employee, agent or third-party contractor or other authorised agencies. Please note that you may opt out of the survey when you are contacted.
NCVER will collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy
Important: Open Education Academy submits its AVETMISS data annually to the National Centre for Vocational Education Research (NCVER).
ENTRY REQUIREMENTS FOR QUALIFICATIONS
Qualifications provided by Open Education Academy are subject to entry requirements. Open Education will discuss and determine eligibility with students at the time of enrolment. Acceptable forms of evidence to satisfy the entry requirements typically include:
• Identity documents such as a license or passport
• Evidence of residency (where applicable)
• Statement of attainment
• Record of results
• An official USI transcript
LANGUAGE, LITERACY & NUMERACY (LLN)
Before enrolment, Open Education Academy will determine the support needs of each student through a questionnaire about their prior education and language, literacy, and numeracy (LLN) levels. If specific learning needs are identified, the trainer for the respective program will discuss and arrange suitable support strategies, including reasonable adjustments. Where a student’s support needs exceed the staff’s expertise, Open Education Academy will refer the individual to support agencies that can assist.
In addition to LLN requirements, Open Education Academy’s online learning platform and virtual learning tools require sufficient foundation digital
skills to support successful progression within the program.
As a minimum, each prospective student must possess the following skills:
• English reading and writing skills
• Basic computer skills and keyboard typing skills
• Basic understanding and use of Microsoft programs such as Word, Excel, and PowerPoint
• Basic digital skills to find, use, share and create content using computers, smartphones, and tablets.
• The ability to undertake online research and access external information sources
Open Education Academy offers programs through various methods, such as:
• Online – the student is given unique login credentials to access their units, including the reading content and assessments, through the online learning system. The student must complete and submit their assessment questions through the online system, and assessor feedback will be provided against each activity within the online system.
• Recognition of Prior Learning (RPL) – is an assessment-only pathway that recognises an individual’s existing skills and knowledge
within a specific industry.
A qualified trainer and assessor will deliver each program. Please note some programs are only offered as RPL assessments.
Each student must complete an enrolment form. The enrolment form requires the student to construct questions to collect mandatory AVETMISS data. The prospective student must also read and acknowledge their full understanding of the candidate declaration section before enrolment.
At the start of the program, each student will receive information about their program start and end dates. Once the end date has lapsed and the student has not organised an extension with Open Education Academy, the student’s training record will be closed off in the system, and the student will no longer have access to our training and assessment services, support or resources. If you are unsure of your program end date, please contact the office by phone or email.
DEFER A PROGRAM
A student may defer their program due to extenuating circumstances outside of their control. This includes long-term illness, family matters or similar circumstances. The student must email their request to firstname.lastname@example.org
If a student wishes to transfer into another program offered by Open Education Academy, the student must submit their request to email@example.com within the first three months of their enrolment, and the request will be reviewed by management. Where the program pricing differs, the student is responsible for paying for the fee difference to Open Education Academy.
A student may withdraw from the program by calling, texting, or emailing their request to Open Education Academy.
Online units will be released one at a time after completing the previous unit to promote sequential learning unless an alternative arrangement is made. The release of online units will align with the received course fees for the student’s program.
For training partially delivered in the workplace, agreements will be established with the employer to access the appropriate facilities and equipment required to provide training and assessment.
Each student will receive three opportunities to submit their assessment for marking, including RPL applications. A student will either receive a competent or not yet competent outcome for each unit submission.
• Not yet competent outcome: There are gaps in the student’s assessment submission, and the student needs to provide additional
evidence to demonstrate their competency level. In this instance, the assessor will provide feedback to guide the student’s re-attempt.
• Competent outcome: The student has successfully fulfilled the assessment requirements in the unit by demonstrating their competency level against the unit criterion.
The assessor will have up to 10 business days to assess a unit submission. If gaps are identified in the student’s work, the assessor will provide
feedback to help guide the student’s re-attempt.
Important note: During peak periods, public holidays (National and Queensland specific), staff absences, unforeseen lockdowns, or business closure periods, students may experience delays in receipt of results.
METHODS OF ASSESSMENT
There are two methods of assessment within the Vocational Education and Training sector:
• Formal assessment – the student undertakes formal learning and completes the formal assessments in the program.
• Recognition of prior learning (RPL) – is an assessment-only pathway that recognises an individual’s existing skills and knowledge
within a specific industry.
Reasonable adjustment refers to how an assessor determines the student’s competency level in a unit of competency to ensure VET training is equitable for all students. A reasonable adjustment can be made to the assessment process or tool if it does not stray from the unit’s learning outcomes and complies with the training package requirements. All reasonable adjustments will be discussed between the student and assessor and documented.
Open Education Academy will not tolerate deliberate attempts of plagiarism. This is regarded as a serious act of academic misconduct. Plagiarism includes:
• Word-for-word copying of sentences or whole paragraphs from one or more sources or presenting substantial extracts from books, articles, and other published material without clearly indicating their origin.
• Submitting another student’s work in whole or in part and claiming the work as your own.
• You submit work written by someone else on your behalf (it omits to scribe by another person).
If the student is found guilty of plagiarism, they will receive a first and final written warning from management. If the offence is committed a second time, the student will be terminated from the program without a refund.
Recognition of prior learning (RPL) is a competency assessment method that seeks to recognise skills and experience attained by a student outside of formal education. Each student will receive three opportunities to provide the required evidence for the units of competency within their program.
The assessor will review the evidence and communicate the RPL outcome to the student within approximately 20 business days following the submission date (timelines may vary based on the number of units for which RPL is being applied). If evidence gaps are identified in the student’s initial submission, they will have the opportunity to make an additional evidence submission. There are no limitations to this process.
If the student cannot achieve full RPL for one or more units in the qualification, the student must complete any formal training and assessment online. The program duration will vary for each student depending on the number of units approved through the RPL process and the gaps identified.
Important note: During peak periods, public holidays (National and Queensland specific), staff absences, unforeseen lockdowns, or business closure periods, students may experience delays in the process, including assessment results. This may involve but is not limited to the enrolment process, response rates and durations call back time frames, internal administrative processes and similar.
CREDIT TRANSFER POLICY
Open Education Academy will accept and apply a credit to students who have previously completed units of competency where a Statement of Attainment evidences these, Record of Results, or unique student identifier (USI) transcript. Credit can only be applied where a unit of competency has an equivalent status on the national register www.training.gov.au and complies with the packaging rules of the qualification.
In the first instance, the student is encouraged to discuss the complaint informally with a student support team member. Where possible, disputes are managed and resolved informally. However, if the complaint cannot be resolved informally, the student can submit a formal complaint. All formal complaints will be reviewed by management and responded to within ten business days. Management will provide the student with a written outcome, including the rationale for the decision. If the student is satisfied with the resolution, agreed actions will be implemented, and the complaint will be closed.
To submit a formal complaint, the student must email their complaint to firstname.lastname@example.org or complete the complaint form. Management will respond within ten business days of receiving the formal complaint. If a student is dissatisfied with the outcome, then the student may appeal the decision (please refer to the appeal policy).
Students can discuss any concerns relating to their studies or assessments with a member of the Open Education Academy team. The management team reviews appeals. Management will provide the student with a written outcome, including the rationale for any decisions made in relation to their request, within 20 business days of receiving the formal appeal.
If the student is satisfied with the resolution, agreed actions will be implemented, and the appeal matter will be closed. To submit a formal appeal, please contact email@example.com.
At the time of enrolment, students will be asked to identify whether the student or a third party will pay the fees for their qualification or course. The party responsible for the cost of the program will be invoiced accordingly. Payment can be completed in full through a payment plan or a finance option. Open Education Academy accepts payment of fees via credit card, bank transfer or by invoice.
Corporate discounts are available for group enrolments and corporate clients. A 20% discount is available for all previous Open Education Academy students. Please contact Open Education Academy directly to discuss or request updated prices as needed. All fees are accurate at the time of publication, and fees are subject to change at the discretion of the CEO.
Students will not receive their Certificate or Statement of Attainment until Open Education Academy has received all outstanding course fees.
Please contact the team for the current pricing of programs. Fees are levied on all courses, details of which will be discussed in the first instance with the prospective student and may be confirmed via email or notified through the enrolment process.
EXTENSION FEE OPTIONS
Students who require additional time to complete their program must submit their extension request on or before their program end date. The student must submit their request to firstname.lastname@example.org. Extensions with incur a fee of $150 per month requested.
Where the student’s program has expired and has not applied for an extension, the student will be required to re-enrol into the program and pay for the entire course at the current price offered by Open Education Academy.
Students may request a hard copy of their units for an additional fee. This fee applies to students who are requesting access to the online version and the printed copy. Please contact our team regarding pricing information. Important: a student receiving the printed copy will not be charged the print fee.
A re-assessment fee of $50 is payable to Open Education Academy for each submission received after the third attempt (applicable to formal, online, and RPL assessments).
CREDIT TRANSFER FEE
Where a student is seeking credit transfer from previously attained units of competency from another recognised institution (e.g., TAFE or another RTO) and is seeking a full certificate on completion with Open Education Academy, a credit transfer fee of $50 per unit is applicable. The student agrees to provide a valid statement of attainment, USI transcript or record of results to Open Education Academy for verification purposes. This fee only applies to eligible units and not to credit transfers when moving from one program to another within an existing Open Education Academy enrolment.
MISSED PAYMENTS AND OVERDUE FEES
Where a student fails to make payment, or a direct debit payment fails, for more than 20 business days beyond the date outlined in their payment plan, Open Education Academy reserves the right to revoke access to the student portal and/or place the student’s enrolment on hold until overdue fees are paid. In addition, Open Education reserves the right to move unpaid fees to collection services.
PREPAYMENT OF COURSE FEES
A range of payment options, including upfront payment plans and finance, are available to prospective students. Students may elect to pay course fees using the payment option that is best suited to them. Any prepayment amount exceeding $1,500 is covered through assurance protection options offered by Tec Skill Pty Ltd T/A Open Education Academy. If an arrangement is terminated or agreed services cannot be met, the student will be entitled to a refund amount (in alignment with Open Education Academy’s refund policy) for any prepaid amount exceeding $1,500, or a replacement course will be offered. This does not apply to courses negotiated as a commercial transaction.
ONLINE PAYMENT SYSTEM (STRIPE)
Processing fees associated with making payments through the online payment system may incur fees. These fees will be disclosed on each fee platform and made public by payment service providers. Students are to make themselves aware of such fees.
Students who wish to use a direct debit option to pay their course fees must agree to the payment agreement.
• Students can enter a direct debit arrangement with Open Education Academy by nominating a Mastercard, Visa Card or AMEX card for their instalment payments.
• Where the student has insufficient funds on the scheduled date, the system will attempt to direct debit the scheduled amount the following business day.
• A student’s enrolment and access to all systems will be suspended if the direct debit is unsuccessful at any time. The student must contact Open Education Academy immediately.
For all refund requests please email email@example.com. Please allow up to ten (10) working days for initial responses. Cooling off period is 48 hours (2 days) from date of purchase. Refunds are assessed on a case-by-case basis. Refunds requested outside of the cooling off period are at the discretion of the RTO. Please allow 20 days for processing of all successful refund requests.
Open Education Academy is aware of the requirement to transition seamlessly to a new qualification once the qualification has been superseded on www.training.gov.au. All currently enrolled students will be given every opportunity to transition from superseded, expired, or deleted units of competency, qualifications, and training packages during the transition process. Students will be advised in writing of any transition arrangements. As part of the transition process, Open Education Academy will transition all current students from the superseded training product to the new training product within 12 months from the release date on www.training.gov.au unless otherwise stated by the Australian Skills Quality Authority.
In the unlikely event that Open Education Academy cannot deliver the training and assessment methods as agreed at the time of the student’s enrolment, the company will, in the first instance, make every effort to place the student in a comparable course with another registered training provider. Where this is not possible, the student will receive a refund equivalent to any received fees for undelivered units of study offered initially by Open Education Academy. Open Education Academy will issue the student with a statement of attainment for any completed units of competency which successfully address the assessment requirements in the training package.
Open Education Academy will issue all AQF certification documents (including certificates and statements of attainment) within 30 calendar days of the student’s final assessment being deemed competent in the program, provided that Open Education Academy have received all course fees. AQF certification documentation is only issued where a student has been assessed as meeting the requirements of the training product as specified in the training package or accredited course.
Open Education Academy regularly communicates with students to ensure they progress with their program. Follow-up contact includes phone calls, SMS and email correspondence or a combination of these methods. Students are encouraged to contact our team if any assistance is required. The team can be contacted via:
• Phone: 1800 953 252
• Email: firstname.lastname@example.org
• SMS only: 0438 404 059
Important note: During peak periods, public holidays (National and Queensland specific), staff absences, unforeseen lockdowns, or business closure periods, Students may experience delays in the process, including assessment results. This may involve but is not limited to the enrolment process, response rates and durations call back times, internal administrative processes and similar.