Nationally Recognised

Diploma of Business (Operations) BSB50120

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People with business operations skills and knowledge, are highly valued in a wide range of organisations and business functions. If you want to take the next step in your career to make yourself indispensable, BSB50120 Diploma of Business (Operations), will give you the expertise you need.

This popular course prepares you for a career in many different business roles, including Office Manager, Team Leader, Supervisor, Administration Manager, Business Development Manager, Human Resource Manager, and business owner.

Completing this course will give you skills and knowledge in areas such as:

  • Critical thinking.
  • Budgeting and financial planning.
  • Effective work communication.
  • Team meetings.
  • Workplace policies and procedures for sustainability.
  • Business risks, operational plans and projects.
  • Personal and professional development.
  • Recruitment and onboarding.
  • Payroll records and data.

Our industry experts work hard to ensure every unit meets current industry standards, reflecting the skills and competencies you need to succeed in your field.

Learning Outcomes

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.

Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.

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Here’s a breakdown of some of the common job roles and opportunities available in a career in business:

Business Analyst: Business Analysts identify business problems and help organisations find solutions to improve their processes, increasing efficiency. Annual salary: AUD $70,000 – $110,000.

Marketing Manager: Marketing Managers are responsible for developing and implementing marketing strategies to promote products and services. Annual salary: AUD $80,000 – $130,000.

Human Resources Manager: Human Resources Managers are responsible for managing a company’s human resources and ensuring the organisation complies with relevant employment laws and regulations. Annual salary: AUD $80,000 – $130,000.

Sales Manager: Sales Managers are responsible for leading a sales team and achieving sales targets. Annual salary: AUD $80,000 – $140,000.

Financial Analyst: Financial Analysts provide financial advice and analysis to help organisations make informed business decisions. Annual salary: AUD $70,000 – $110,000.

Operations Manager: Operations Managers are responsible for the day-to-day operations of a business, including managing staff, overseeing production processes, and ensuring the efficient use of resources. Annual salary: AUD $80,000 – $130,000.

Supply Chain Manager: Supply Chain Managers are responsible for managing a company’s supply chain, including procurement, production, and distribution processes. Annual salary: AUD $80,000 – $130,000.

Management Consultant: Management Consultants provide advice and guidance to organisations on how to improve their operations and business processes. Annual salary: AUD $80,000 – $150,000.

Business Development Manager: Business Development Managers are responsible for identifying new business opportunities and developing strategies to take advantage of them. Annual salary: AUD $80,000 – $140,000.

Entrepreneur: Entrepreneurs start and run their own businesses, taking on the risk and reward of building a successful company. Annual salary: Varies greatly depending on the success of the business.

(Please note that these are estimates, and the salary ranges can vary depending on the company, region, industry, and qualifications of the individual. Research conducted by Polymath)

Course Info

Delivery & Support

This qualification is delivered 100% on-line including theory, text books, projects and assessments.

You will receive full support for the duration of your course and can call our team from 8.30am to 5.00pm Monday – Friday.

You can also correspond with our team via email, on-line chat, SMS and communicate to your trainer and support officer through your on-line profile.

Once completed you will be issued a formal hard copy qualification/certificate free of charge including an electronic email version.

Course Breakdown

BSB50120 Diploma of Business (Operations), requires the completion of 12 units, comprising of 5 core units and 7 elective units.

Students will have up to 12 months to complete this program. If the learner requires more time please see extension options in our student handbook or contact our office.

These units of competency have been developed in consultation with industry experts, and our facilitators who draw upon real-life case studies and examples to ensure the knowledge you gain is practical and applicable to the workplace.

Tools Required

To successfully complete this course, you will require access to a desktop computer or laptop; and adequate access to internet connection.

You will also require an active email account and a mobile phone equipped with a camera.

Software – you will require access to MS Word, MS Excel, and online search platforms.

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Course Units

This unit describes the skills and knowledge required to implement systems and process to support the personal and professional development of self and others. The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.
This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes, and reporting meeting outcomes. The unit applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff, or may be individuals with the responsibility for conducting and chairing meetings in the workplace.
This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices, organisational productivity, and profitability. The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.
This unit describes the skills and knowledge required to establish and monitor security procedures for managing organisational payroll services, calculating and processing salary payments, group taxation, and related payments. The unit applies to individuals, employed in a range of work environments, who are required to establish and work with payroll systems, who may have responsibility for managing payroll systems and calculations.
This unit describes the skills and knowledge required to lead communication in the workplace within any industry. This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.
This unit describes the skills and knowledge required to develop and implement workplace sustainability policies, and to modify the policy to suit changed circumstances. The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor, and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists. ‘Sustainability’ in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic, and environmental impact, as well as proactive value creation in these areas.
This unit describes the skills and knowledge required to manage all aspects of recruitment and onboarding processes according to organisational policies and procedures. The unit applies to individuals who take responsibility for managing aspects of recruiting, selecting new staff, and orientating those staff into their new positions. The individual may be directly involved in the recruitment processes themselves, or coordinating the process.
This unit describes skills and knowledge required to manage business risks in a range of contexts across an organisation, or for a specific business unit or area in any industry setting. The unit applies to individuals who are working in positions of authority and who are approved to implement change across the organisation, business unit, program, or project area. They may or may not have responsibility for directly supervising others.
This unit describes the skills and knowledge required to develop critical, and creative thinking skills in others within a workplace context. The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams.
This unit describes the skills and knowledge required to manage resources according to planned business strategies. It includes analysing resource requirements, developing resource plans, allocating resources, and reviewing and reporting on resource usage. The unit applies to individuals with a role in allocating and monitoring the use of physical and/or human resources to meet defined business objectives.
This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes. The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.
This unit describes the skills and knowledge required to undertake a minor project, or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project, and reviewing the project to identify lessons learned for future projects. The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits, and other requirements set for the project.


Study Options

We offer a range of flexible training options to suit your personal schedule. We understand that life can get in the way, with work, family, and life commitments. It can be challenging, we get it.

Our solution is to provide a tailored approach to your style of learning to help you maximise your time and fit in with your life schedule. Speak to our team for more information regarding the support we can offer you. 


Our easy to use online platform gives you control of your learning experience.

You can access all learning via mobile and tablet, however our platform is desktop oriented and will provide the best experience. 

Assessments are conducted at the end of each unit and delivered in a variety of ways.

We focus on delivering theory based learning through multiple choice questions, written responses, interactive lessons, swipe left to right, and online projects. All part of our dynamic learning experience. 

You will also get access to local student support via phone, email, and online chat.

Self-Paced Learning

Self-paced learning means you can learn on your own time and schedule. You don’t need to complete the same assignments, or learn at the same time as others. 

You can move from one topic or segment to the next at your speed.

You get to select what units you wish to start with, and jump from one to another as you feel you need to. 

We give you full control over your learning experience.

Self paced learning removes the pressure of traditional class room training, and traditional University semesters.


Flexibility means you can work with our team to make the changes you need to get through your course.

You can defer for free or pause your course if your personal circumstances change.

If you find you’ve made the wrong choice when choosing your course, its simple – you can change courses to another that you feel is better suited to you, or you can gift your course to a friend, family member or work colleague – we have options!

Contact our office for more details.

Get Started

3 Easy Steps


Select Your Course

Choose the course that best suits your needs. Should you require any assistance or have questions, feel free to call us at your convenience. In case the course you’re looking for isn’t listed, please don’t hesitate to get in touch with us. We offer a wider range of courses through our other training brands.


Costs & Payments

Now, it’s time to choose your payment method. Our most popular option is the upfront payment, which offers you the largest discount. Additionally, we provide interest-free financing and a pay-as-you-go plan for your convenience. All these payment options are readily accessible from the course page. Please note that for all specialised short courses priced under $500, upfront payment is required.



The enrolment process varies based on the course you select. For Accredited Training courses, once your initial payment is processed, our team will personally guide you through the onboarding process with a phone call and follow-up email. For specialised short courses priced under $500, enrolment is streamlined and conducted exclusively through direct email.



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Payment Options & Payment Plans


Study now and pay later is one of the most popular ways to study in Australia. No lock in contracts – pay out whenever you want and completely flexible. Before you commit complete our 1 min pre-qualification/application form by clicking get started below. Once we receive this we’ll reach out to you and run you through your finance options.


Click below to select your preferred payment plan and get started today!

Receive $356 Off When You Pay Upfront

Seize the opportunity to pay in advance and enjoy a substantial 10% savings! This option has become a favourite among our customers.

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Pay Upfront Price: $3204


We’re a new business but part of a bigger company that has been in the RTO training space since 2016.

100%. We are an Australian business, and always have been.

40+ and growing. We have staff all over the country and our HQ is in Brisbane.

No. Our campus is online! We are 100% virtual. We deliver all our courses online through our student learning portal. Without the large costs of a campus and infrastructure, we can offer the best industry prices. And you can study, anytime and anywhere.

Each course has a suggested time frame for completion. This can be viewed on each course page. Courses are self-paced however all have a specific end date. If you need more time, you can request an extension by contacting our office to discuss.

Yes, but let’s talk first. Contact us if you want to change your course, so we can make sure you move to the right pathway. We can direct you towards a new course of equal value without much difficulty. If the new course costs a little more or less, we’ll find a solution to get you sorted.

Yes. We understand that life gets in the way sometimes. Contact our support team and ask us to suspend your course until you’re ready to start again. We might also grant you an official extension. Some fees may apply.

You can contact our support office 5 days a week. We will listen to your concerns and walk you through your options. Generally, we’ll encourage you to push through. Learning can be challenging sometimes, but the challenge is where all the learning starts!

Once you complete and successfully pass your course, and pay your course fees in full, we will email an electronic copy of your full certificate to you. We will also send a hard copy certificate to your postal address.

We are not tax advisors, so we always advise you to seek professional advice. However, if the qualification relates to your job or industry, it is generally 100% tax-deductible. But please seek advice from your tax professional.

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I believe education, any education, is the foundation of success.

I believe education, any education, is the foundation of success.

- Gary Vaynerchuk